Transformational Leadership as a Mediating Mechanism between Workplace Civility and Organizational Citizenship Behavior in the Software Industry

Nazia Shahani; Rumman Ahmad; Alina Sarwar; Kainaat Yousaf

doi:10.5281/

Authors

Nazia Shahani Human Resource Executive at Human Resource Department, ALM Outsourcing Private Ltd Author
Rumman Ahmad Student at Department of Psychology, School of Professional Psychology, University of Management (UMT) Lahore Author
Alina Sarwar Psychologist Trainee at ABA Department, Speech Lingua Lahore, (Corresponding Author) Author
Kainaat Yousaf Lecturer at Department of Psychology, School of Professional Psychology, University of Management (UMT) Lahore Author

DOI:

https://doi.org/10.5281/

Keywords:

Transformational leadership, Workplace Civility, Organizational Citizenship Behavior, Software Engineers

Abstract

This study investigates the relationship between the perceived workplace civility climate and transformational leadership style in predicting organizational citizenship behavior (OCB) among software engineers. A correlational, cross-sectional design was employed, with a sample of 164 software engineers from Lahore, recruited through purposive sampling. Data were collected using self-report questionnaires measuring workplace civility, transformational leadership, and organizational citizenship behavior. The findings demonstrate a positive relationship between perceived workplace civility and organizational citizenship behavior. Transformational leadership partially mediates the relationship between perceived civility and organizational citizenship behavior, suggesting that promoting a polite and respectful workplace, along with effective and strong transformational leadership, can enhance voluntary helping behaviors among software engineering employees. The implications highlight the importance of organizational policies that encourage civility and leadership development to improve team cohesion, creativity, and productivity.